Interactive Voice Response System (IVRS): is powerful business phone system to capture user response while delivering a pre-recorded message to callers. It allows you to manage customer calls, route to right departments/agents, record calls, engage and monitor them easily to enhance the productivity
Our IVRS Services come with following features at No Extra Cost
- Professional IVR
- Welcome Message
- Advance call Routing
- Multiple Department Configuration - Multi-Level IVR
- Dashboard to access call/missed call report
- User-friendly Call/User/Agent Management Tool
- Custom Music on Hold
- Free SMS Alert to Callers (Share Coupon/Deal/Offers/Tips)
- Free Custom Sender id for SMS Alert like DM - MMTrip for your Branding.
- Call Recording
- Voice Mail
- Caller Location
- Download Report in excel format
- No Calls after office hours
- Holiday Mapping
- Many More
With our IVRS (Interactive Voice Response System), You will be able to achieve following things
- Display a single IVR number to contact your company
- Welcome your callers professionally
- Route the calls to respective executive/departments/agents a
utomatically - Record all the calls to train your team to enhance productivity
- Handle Multiple Calls at one time
- Attend to each call through an automated response
- Track every interaction with the customer
- Enhance customer service or inquiry handling efficiency
- Collect information and use it for future marketing activities
- Thank You or Rewards each caller with Automated SMS
For a LIVE DEMO or DEMO via Teamviewer, You can Contact us on 9566207054 or mail us @ infodlssolutions@gmail.com
Feel free to visit our website : http://dlssms.in
