PROCEDURE FOR REGISTRATION OF TELEMARKETERS
1. To register with TRAI, telemarketers have to visit the
website www.nccptrai.gov.in.
2. All new telemarketers will have to pay Rs 5,000/-as
registration fee
3. On the home page of the website www.nccptrai.gov.in,
click on ‘New Telemarketer Registration’.
4. The screen will welcome you and prompt you to select the
type of entity.
5. Indicate type of the entity i.e. company, firm, society
or individual, in the dropdown menu
6. An application form will appear based on the type of
entity selected and the application form should be filled up accordingly.
7. Once the application form is completely filled, click on
‘review’ Tab to check if all details are filled correctly. (Carefully review
all the information filled in the form as no changes in any of the data will be
permitted after submission).
8. If some of the information needs to be changed, click on
‘Back’ Tab and incorporate the changes.
9. Once all the filled information is correct and you want
to proceed, click on ‘submit’ Tab.
10. On successful submission of application form, a unique
application number and username will be displayed while the password will be
sent to your e-mail as given in the application form.
11. A print of the application form should be taken by
clicking on ‘Print Application Form’ tab, as it will be required to be
submitted to the access provider while obtaining telecom resources.
12. At this stage, if you desire to make the payment later,
you may close the session and login again On website www.nccptrai.gov.in using
username & password allotted to you, at you convenienc If you are logging
in later to make payment, click on the “Payment for Registration” tab.
13. If you want to make payment immediately after submission
of the application form, click on the ‘Proceed for Payment’ tab. No part
payment shall be accepted
14. To pay offline –
(a) A form for
offline payment will be displayed
(b) You can make payment either by cash deposit or through
Demand Draft.
(c) If the payment have to be made through Demand Draft, you
must keep ready a Demand Draft of Rs. 5,000/-. The Demand Draft should be drawn
in favour of Telecom Regulatory Authority of India payable locally where demand
draft is to be submitted to the Corporation bank.
List Banks for issuing DD are:
· Corporation
Bank
· Allahabad Bank
· Andhra Bank
· Bank of Baroda
· Bank of India
· Bank of Maharashtra
· Canara Bank
· Central Bank of India
· Dena Bank
· Indian Bank
· Indian Overseas Bank
· Oriental Bank of Commerce
· Punjab and Sind Bank
· Punjab National Bank
· Syndicate Bank
· UCO Bank
· Union Bank of India
· United Bank of India
· Vijaya Bank
· State Bank of India
· State Bank of Bikaner and Jaipur
· State Bank of Hyderabad
· State Bank of Indore
· State Bank of Mysore
· State Bank of Patiala
· State Bank of Saurashtra
· State Bank of Travancore
· IDBI Ltd
(d) Fill in the appropriate details in the form.
(e) Thereafter, download the challan for payment by clicking
on the ‘Generate challan’ tab. Once the challan is generated, take a printout
of the challan and proceed to any Corporation. Bank branch for making payment.
(f) The Bank will take a maximum of two working days to
credit the payment made in cash. In case of demand draft, the bank will take
maximum of three working days to credit the payment. Thereafter, a unique
registration number will be generated. The registration certificate will be
available under your login on the website www.nccptrai.gov.in. A copy of the
registration certificate will also be sent to your notified e-mail address.
(g) The status of the payment can also be seen under the
telemarketer ‘login’ using user name and password on the website
www.nccptrai.gov.in
(h) The option to print different documents would be
available to all registered telemarketers under their ‘login’. For taking a
printout of any document, you have to click the ‘Print’ tab and select the
document required to be printed.
(i) You should take a printout of the registration
certificate as it has to be submitted to the access provider for taking telecom
resources.
15. You may now obtain a customer acquisition form (CAF)
from your access provider. The filled in CAF along with a copy of the
application form, payment receipt/paid challan, telemarketer Registration
Certificate with TRAI, Registration Certificate with DoT/TERM cell (only for
existing telemarketers) and other documents as may be required by the access
provider has to be submitted to the access provider from whom you want to
obtain telecom resources for telemarketing
16. Before you are allotted any telecom resource by the
access provider, you will also have to enter into an agreement with the access
provider, as specified in Schedule IV or Schedule V to the Telecom Commercial
Communications Customer Preference Regulations, 2010, for sending promotional
or transactional messages, as the case may be.
17. The access provider, after receipt of the prescribed
documents, will process the request for allocation of telecom resources as per
the existing guidelines.
18. The Access Provider shall provide identifiable telecom
resources for telemarketing i.e. numbers from an allotted number series for
making voice calls and special headers etc for sending SMS as specified by
TRAI.
19. The access provider shall update the details of telecom
resources allotted to a telemarketer on website www.nccptrai.gov.in, before
activating such resources.
20. All telemarketers will be provided the dump of the most
recently updated NCPR data by the access provider
21. Telemarketers will also be able to download NCPR incremental data using their logins through website www.nccptrai.gov.in.
